Co-op Student - Field Support Technician 

About us:

At Elmer's we've been equipping farmers with innovative solutions for 40 years. Owning and operating our own farm we understand what farmers need and want out of our products and our company. We strive to provide our customers with products that will effectively handle even the toughest environments. Harvest after harvest, our mission is to produce world-class farm equipment for the needs of the progressive farmer.

Who are you?

We have an upcoming opportunity in the Product Support Department as a Field Support Technician.

The core mission of the Field Support Technician is to ensure customer satisfaction in-season. This role is expected to be constantly engaged with customers in field to address any small or large issues after the purchase of their product, provide training if required, and collect feedback whenever possible.

This position will be shared between three staff, using a three-week tour in the field, with time in the shop between rotations. The time between tours will be spent working with the R&D Department, with some possible travel required in Western Canada during that time. Our goal is to have issues resolved within 24 hours.

What will you do?

• Address issues with customer equipment in the field.
• Inspect/maintain R&D carts running in the field.
• Support the Sales Demo Program (as needed).
• Assist with Dealer Technician Training.
• Gather & document customer feedback.

What do you need to succeed?

• Ability to work independently/minimal direct supervision
• Honesty, Integrity and Ethical Behaviour 
• Troubleshooting/mechanical aptitude
• Computer/documentation abilities
• Ability to travel for up to 3 weeks at a time
• Valid passport and ability to travel in the U.S.
• Bachelor or Diploma in Engineering or Engineering Tech. (completed or in progress)

How to Apply: Once you click on the Apply for this Position button you will be taken to a page where you will have two ways to apply. You can upload your resume/CV or copy and paste your details into the box provided.