Agricultural Service Technician

About us:

At K-Hart Industries Ltd. we are passionate about designing and manufacturing agricultural equipment that makes a difference for conservation-minded farmers worldwide. We place farmers at the heart of everything we do, to support them with innovative, sustainable and robust solutions that they can trust. With a strong focus on creating forwarding-thinking solutions that benefit both farmers and the environment, our team thrives on creativity, collaboration, and the drive to make a positive and meaningful impact.

Who are you?

The Agricultural Service Technician is responsible for providing high-quality in-field repairs and updates, technical support and service for K-Hart's agricultural machinery. This role involves supporting dealers and customers, troubleshooting, repairing and maintaining various types of K-Hart's agricultural equipment, ensuring all machinery operates efficiently and effectively. This is a hybrid role, which will also include in-house assembly at times when not needed to be assisting with field support.

What's in it for you?

• Impactful work: Be part of a smaller company that is focused on sustainability and innovation and where you can see and feel your contribution make a difference.
• Career Growth: opportunities to learn, develop, and expand your skill set in agriculture
• Work with leadership and teammates who value your input and ideas.
• Be a part of a team who is committed to fostering an environment of optimism, community, and respect, ensuring a great experience for our employees and our customers.
• Group Health and Insurance Benefits, including medical, dental and vision coverage
• Employee Assistance Program
• Paid sick and personal/family leave

What will you do?

• Service and Repair:
  • Diagnose, repair, and maintain agricultural machinery and equipment
  • Perform in-field and shop service as needed
• Technical Support:
  • Provide expert advice and technical support to customers, assisting them with equipment issues and ensuring proper operation
• Preventative Maintenance:
  • Provide training to dealers and customers on proper preventative maintenance techniques
• Documentation:
  • Maintain accurate service records, including repairs, maintenance performed, and parts used.
  • Prepare detailed service reports and submit them to the management team
• Feedback:
  • Provide well documented feedback with pictures and descriptions of in-field issues, customer and dealer feedback, customer and dealer suggestions to the assembly, manufacturing and engineering team
• Customer Interaction:
  • Communicate effectively and professionally with customers to understand their equipment issues, explain repair processes, and provide updates on service status
• Training and Education
  • Stay updated on the latest technologies and advancements in agricultural machinery.
  • Participate in training programs to enhance technical skills and knowledge
• Parts and Inventory Management
  • Assist in managing parts inventory, including ordering and stocking necessary components for repairs and maintenance
• Quality Control
  • The Service Technician will work closely with the Service Manager and their representatives to provide feedback to quality control, help with protocol and procedures, and potentially provide audit and inspection functions both internally and at key suppliers
• Assembly
  • The Service Technician will work closely with the assembly team, filling in when required. As a hybrid role, the service technician will provide consistent feedback from the field, helping the assembly team understand the importance of assembly protocol, assisting with protocol that improves in-field quality performance, providing manufacturing feedback that will help with quality performance and customer convenience in the operation and maintenance of K-Hart machinery

What do you need to succeed?

• High school diploma or equivalent.
• An Engineering Technology Diploma or degree in Agricultural Technology, Mechanical Engineering, or a related field is preferred.
• Proven experience in servicing and repairing agricultural machinery and equipment.
• Strong mechanical aptitude with the ability to diagnose and troubleshoot complex issues
• Excellent problem-solving skills and attention to detail
• Strong interpersonal and communication skills, with the ability to explain technical issues to non-technical customers clearly
• Ability to lift heavy parts and work in various weather conditions
• Proficiency in using hand tools and diagnostic equipment
• Valid driver's license and the ability to operate various types of agricultural machinery.

How to Apply: Once you click on the Apply for this Position button you will be taken to a page where you will have two ways to apply. You can upload your resume/CV or copy and paste your details into the box provided.